Common questions
Quick answers
to common questions.
How to get support, when we’re available and what it’s like to work with us.
Getting support
For our clients.
How do I open a support ticket?
Use the IT Support Panel icon on your desktop or the client support portal, email ticket@stocktechnologies.com, or call 214-810-3872 for anything urgent. Our support guide walks through each option.
What are your hours?
Monday through Friday, 8:00 a.m. to 5:00 p.m. Central time. We’re closed on holidays.
What should I do in an emergency?
Call 214-810-3872. If you’ve already put in a ticket, call us too so we know it’s urgent.
What happens if I submit a ticket after hours?
Tickets that come in after hours are picked up the next business day. If something is urgent, call 214-810-3872.
Something isn’t working. What should I do?
Open a ticket and tell us what’s happening, when it started and any error message you see. If you can’t work, several people are affected, or you clicked something suspicious, call 214-810-3872 right away. See how to get support.
What is the IT Support Panel?
It’s the icon on the desktop of computers we manage. It gives your team a quick way to reach our support team. Watch the walkthrough.
Should I let someone connect to my computer remotely?
Only when you are working with your Stock technician. If someone you weren’t expecting asks to connect, don’t allow it. Call us at 214-810-3872.
How do I request a new laptop, desktop or printer?
Use the request forms on our client resources page.
Why do you ask us to restart at the end of the day?
Restarting closes and reloads programs, and leaving the computer on afterward lets scheduled maintenance and scans run overnight. See the three steps.
Working with us
For everyone else.
What services do you offer?
Managed IT and co-managed IT, network security, data backup and recovery, cloud computing, business phones (VoIP), high-speed internet, vendor management, staff augmentation and laptop tracking. See all services.
What area do you serve?
Dallas, Fort Worth and surrounding communities.
What kinds of organizations do you work with?
Businesses across Dallas–Fort Worth, including private schools, healthcare practices and fire protection and life safety companies. See who we help.
How long have you been in business?
We’ve served local organizations since 2005.
We already have an IT person. Can you still help?
Yes. Our co-managed IT services are built to support an in-house IT person or team.
Do you offer free consultations?
Yes. Your first conversation is free. We’ll ask a few questions about your team, your technology and what’s getting in the way, so we both get a good picture of where things stand. If you need a deeper look, we’ll talk through what that involves and set it up together. Start the conversation.
Do you come onsite?
Yes. We provide onsite visits as well as remote support.
How long does onboarding take?
Onboarding typically takes about 90 days.
How do I get started?
Tell us about your IT or call 214-810-3872. We’ll start with a conversation about what’s working and what isn’t.
Are you hiring?
Send your resume to resume@stocktechnologies.com. Careers.
Let’s start a conversation
What could better
IT make possible?
Tell us what’s working, what isn’t and where you want to go.