For existing clients
Need help?
Here’s how to reach us.
Three ways to open a support ticket, when we’re available and what to include so we can help faster.
Three ways to open a ticket
Use the IT Support Panel or support portal
On a computer we manage, select the IT Support Panel icon on your desktop. You can also open the client support portal from any browser. This is the best choice for most requests.
Email ticket@stocktechnologies.com
Sending an email to our ticket address opens a ticket for you. It’s a good choice when you’re away from your computer or want to attach a screenshot.
Call 214-810-3872
Call for anything urgent or work-stopping: you can’t sign in, something is down for several people, or you clicked a link or opened an attachment that didn’t look right.
Support hours
Our team is available Monday through Friday, 8:00 a.m. to 5:00 p.m. Central time. We’re closed on holidays. Tickets that come in after hours are picked up the next business day.
Having an emergency?
Call 214-810-3872. If you’ve already put in a ticket, call us too so we know it’s urgent.
What to include
- Your name, organization and the best way to reach you.
- What’s happening, and when it started.
- The exact error message, or a screenshot.
- What you’ve already tried.
- Whether it affects just you or other people too.
Please don’t send passwords, patient information or other sensitive records in a ticket.
A note on remote sessions
Only start a remote support session when you are working with your Stock technician. If someone you weren’t expecting calls or emails asking to connect to your computer, don’t let them. Call us at 214-810-3872 instead.
Not a client yet?
We’d be glad to talk. Tell us about your IT or call 214-810-3872.